Flowers and potted plants are live goods. The relationship between the Buyer and the Seller shall be governed by the law of the Russian Federation.
In accordance with the Law of the Russian Federation "On Protection of Consumer Rights" dated February 7, 1992 No. 2300-1 (as amended on October 25, 2007) and Decree of the Government of the Russian Federation No. 55 dated January 19, 1998 (as amended on March 27, 2007) cut flowers and potted plants are non-returnable and non-refundable (listed in the List of Good Quality Non-Food Goods Not Refundable or Exchangeable).
The buyer of the online store has the right to refuse to receive the goods at the time of delivery if the goods are delivered of inadequate quality (based on clause 3 of article 497 of the Civil Code of the Russian Federation, article 21 of the Law "On Protection of Consumer Rights").
When paying for goods with a bank card, a refund is possible only to the card with which the transaction was made; after an electronic payment, it is impossible to issue a refund in cash. Terms of enrollment can vary from 3 to 40 working days, depending on the Bank.
Also, as a return, it is possible to credit money to the buyer's personal account to pay for subsequent orders. A personal account is available to registered buyers in their personal account in the "Personal account" section at: https://lacybird.ru/en/personal/account/